Shipping policy

Shipping and delivery

Where we ship, what it costs, how long it takes, and who pays the duties. This policy applies to orders placed on www.playpulserc.com.

1. Where we ship

We currently ship to the United States only. We do not offer international shipping to other countries.

2. Where your order ships from

Every order leaves our fulfilment partner's facility in Shenzhen, China. PlayPulse RC Technology LLC is a company registered in Wyoming, United States; we work directly with the factories that build our models, and we ship from their hub.

3. Shipping cost

- Orders under $79.90: $8.99 flat, per order.
- Orders of $79.90 and above: free.

$8.99 is the whole shipping charge — there is nothing else to pay for delivery. It is a shipping charge only, never a "shipping and handling" charge.

4. Duties and import taxes: included

Duties and import taxes are included in the price you pay. We settle them with US Customs before delivery, so nothing is owed when your parcel arrives. There is no bill to pay at the door, and no customs paperwork for you to complete.

5. How long it takes

- Order processing: 1 to 2 business days.
- Transit: 7 to 14 business days.
- Total, from order to delivery: 8 to 16 business days.

A business day is Monday to Friday, excluding public holidays in the United States and in China. Orders placed after 5:00 PM Los Angeles time (08:00 the next day, UTC+8) are processed on the next business day.

One note about timing: our partner facility closes for a period around Chinese New Year. If your order falls in that window, we email you before the holiday with a revised delivery estimate.

6. Tracking

When your parcel leaves our partner facility we email you a shipping confirmation with your tracking number. Please allow 24 to 48 hours for that number to become visible in the carrier's system — in that window the tracking page may say "not found", which does not mean the parcel is missing.

7. Changing or cancelling your order

We can change a shipping address, or cancel an order, until the moment it is handed to the carrier. Email support@playpulserc.com as soon as you can.

8. If your order is late

If your order has not been dispatched within 16 business days, we email you — we do not wait for you to ask. That email gives you a new dispatch date, and lets you choose between waiting and cancelling for a full refund. If a parcel is lost in transit, we gather the paperwork and deal with the carrier for you.

9. Returns

You can request a return within 30 days of delivery. Please email us first: returns are issued with an authorisation and a return address, and a parcel sent without one will be refused. Full terms are in our Returns and refunds policy.

10. Your statutory rights

This policy describes our shipping practice. It does not change, limit or replace any right you have under applicable law, including your right to cancel an order that we cannot ship within the time stated here.

Questions: support@playpulserc.com — we reply within 24 hours on business days.