Refund policy

Returns and refunds

This policy explains how returns, refunds and exchanges work at PlayPulseRC (PlayPulse RC Technology LLC, Wyoming, United States). It applies to orders placed on www.playpulserc.com, and is read together with our Shipping and delivery policy and our Limited Warranty.

1. Your return window

You have 30 days from the day the carrier records your parcel as delivered to ask for a return, for any reason. The model must be unused, undamaged, and in its original packaging with everything that came with it.

2. Email us before you send anything back

Almost every failed return starts the same way: a parcel is posted before anyone has confirmed where it should go. So write to support@playpulserc.com first, with your order number, a short description of the problem, and a photo or a short video if something is wrong with the model.

We reply within 24 hours on business days. If your return is approved, we email you a return address and a reference number to write on the parcel. Returns are consolidated at our fulfilment partner's facility in Shenzhen, China. A parcel sent back without an authorisation will be refused, and we do not publish a US return address — the address our company is registered at cannot accept parcels.

3. Return shipping costs

You pay the return shipping when you changed your mind. We pay it, and refund it in full, when:

- the model was defective out of the box;
- we sent the wrong item;
- the item was lost in transit; or
- the item went out of stock and we could not fulfil your order.

4. Refunds, and how long they take

We inspect your return within 3 business days of receiving it. If the refund is approved, we issue it within 3 to 5 business days to your original payment method. Banks then usually need a further 5 to 10 business days to show it on your statement. That last step is outside our control.

We do not charge a restocking fee, and we never deduct anything for repackaging. The only deduction we ever make is the actual cost of a delivery that failed because the address given to us was incorrect, or because a customs charge was refused.

5. In most cases you will not need to send anything back

Send us a photo or a short video instead, and we will replace the model or refund you in full. Returning a USD 50 RC model from the United States to Shenzhen usually costs more than the model, and that cost would come out of your refund.

6. What we cannot accept back

- Batteries and charging accessories that have been opened or used.
- Models that have been modified, or damaged after delivery.
- Orders more than 30 days past delivery.
- Clearance or final-sale items, which are marked as such on the product page.

7. Cancellations and late shipments

You can cancel for a full refund at any time before your order is handed to the carrier — email us as soon as you can. If we cannot dispatch your order within 16 business days, we email you with a new date and let you choose: wait for it, or cancel for a full refund. You do not have to chase us for that.

8. Warranty

Every model carries a 6-month limited warranty covering defects in materials and workmanship, counted from delivery. It is a separate document — see our Limited Warranty page.

9. Your statutory rights

This policy does not change, limit or replace any right you have under applicable law, including any statutory right to cancel or return. Where a statute gives you more than this policy does, the statute applies.

Questions: support@playpulserc.com — a person reads every message, and we reply within 24 hours on business days.