Limited Warranty

30-day return window — "I changed my mind" or "it is not what I expected"

• Applies to any unused model, for any reason
• You pay the return shipping
• Refund to the original payment method after we inspect the parcel
• Full terms: /pages/playpulserc-return-and-exchange-policy

6-month limited warranty — "it stopped working, and it is not my fault"

• Applies to defects in materials or workmanship
• We cover the cost of shipping the repaired or replacement unit back to you
• Repair, replacement, or a refund if neither is practical
• Full terms: this page

If you are not sure which one applies to you, email support@playpulserc.com and describe what happened. We will tell you which route to use — you do not need to work it out yourself.

This warranty is extended to the original purchaser only, and it is not transferable. If you bought the model as a gift, the person you gave it to can use this warranty, as long as the order is in your name and you made the purchase for personal use.

This warranty applies to models bought from us directly at www.playpulserc.com. If you bought a PlayPulseRC model from a retailer or a marketplace seller, please contact that seller first — they are responsible for your purchase, and we will support them.

For 6 months from the date of delivery, we will repair or replace your model, at our cost, if it fails because of:

• Motors — loss of power, grinding, seizure or a broken shaft not caused by impact
• ESC and control board — failure with no visible crash or water damage
• Radio transmitter and receiver — loss of binding that cannot be restored by re-pairing
• Electronic components — servos, wiring, connectors and switches that fail under normal use
• Batteries — abnormal swelling or failure to hold charge within the first 90 days, when charged with the supplied charger as described in the manual

In each case we will check the model ourselves. If the failure is covered, you pay nothing for parts or labour.

Step 1 — Email us

Send a message to support@playpulserc.com with:

• your order number
• the model name or SKU
• what happened, and when it started
• a photo, or a short video if the fault is intermittent

Step 2 — We reply within 24 hours

We will tell you whether it looks covered and what happens next. If we need one more test or photo from you, we will say exactly what we need.

Step 3 — If it needs to come back

We will send you the return address and shipping guidance. Do not ship anything to us before you receive that email — a parcel sent without authorisation cannot be traced to your claim.

Step 4 — Repair or replacement, and back to you

We repair or replace the unit and ship it back at our cost. Most claims are finished within 21 days of the unit reaching us. We will keep you updated by email.

The warrantor

PlayPulse RC Technology LLC

30 N Gould St, Ste R, Sheridan, WY 82801, United States

support@playpulserc.com

Our registered agent's office is where legal notices are served on the company. It is not a staffed office, and it cannot receive parcels. Warranty returns only go to the address we send you by email after we approve your claim.

We do not offer telephone support. Email is our only support channel, and every email is answered within 24 hours.

• You pay the cost of sending the unit to us.
• We pay the cost of sending the repaired or replacement unit back to you.

We split it this way because we cannot inspect a model from a photo, and because this is the standard arrangement for hobby products sold across borders. We are always upfront about it before you ship anything, and if the fault turns out to be covered we sometimes absorb your shipping too — ask us.

If a claim is covered and the cost of sending it to us is a barrier, tell us. We would rather find a practical fix than lose you over postage.

After the 6 months, or for damage that is not covered, we can still usually fix your model. Email support@playpulserc.com with the same information as a warranty claim and we will send you a quote — parts plus our actual shipping cost, with no handling fee.

We only proceed once you have approved the quote in writing. If the repair or the replacement turns out to be available and you decline it, the unit comes back to you as it arrived.

If we cannot repair the fault, and we cannot supply a replacement, we will refund you instead. That applies to paid repairs as well.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

We do not limit how long any implied warranty lasts, and we do not exclude incidental or consequential damages. Because we do not do either of those things, the two standard disclaimer sentences that would normally follow do not apply here.

Nothing in this document excludes, restricts or waives any implied warranty, any right under the Magnuson-Moss Warranty Act, or any right you have under the law of your state. Where a term of this warranty conflicts with the law that applies to you, the law wins.