Payment methods

Cards

• Visa, Mastercard and American Express debit and credit cards
• Card payments are processed by Shopify Payments

Digital wallets and express checkout

• Shop Pay
• Apple Pay and Google Pay, where your device and browser support them
• PayPal

Buy now, pay later

• Shop Pay Installments, where available — see the next section

The methods shown at checkout are always the current ones. If a method is listed here but does not appear at checkout, it is temporarily unavailable, and the checkout is the accurate list.

Shop Pay Installments lets you split an order into four interest-free payments, or into monthly payments, depending on the amount and your location.

Two things worth knowing up front:

• Eligibility is decided by Shop Pay, not by us. The decision is based on information we cannot see, and we cannot override it, extend it or make an exception.
• The payment plan is an agreement between you and Shop Pay. If you have a question about a payment date, a missed instalment or a refund being applied to your plan, they are the right people to ask — but we are happy to help you get to the right place.

If you cancel an order that was paid in instalments, the refund goes back through the plan. Depending on where you are in the schedule, you may see the balance reduced rather than money returned.

Everything on this site is priced in US dollars (USD), and we are charged and paid in USD.

We do not currently offer other currencies at checkout. If your card or bank is in another currency, your bank converts the amount and may add a conversion fee or a foreign transaction fee — that fee is charged by your bank, not by us, and we cannot see or refund it.

If the amount shown on your statement is a little different from your order total, it is almost always the currency conversion and not a duplicate charge. If you are unsure, email us with your order number before contacting your bank — a chargeback on a legitimate order takes weeks to resolve and is slower for you than asking us.

When you place an order, your bank authorises the amount and the funds are held — this is an authorisation, not a completed charge. It will usually appear on your statement as a pending or temporary transaction.

We capture the payment when your order ships. If the total changes before shipping — for example because an item was out of stock — we charge only the corrected amount and email you to explain.

If you cancel, or if we decline an order, we release the authorisation immediately. Your bank may take 3 to 5 business days to show the funds back on your statement, and some banks take up to 10 business days. That delay is on the bank's side, and we cannot speed it up.

If a full refund is issued, it goes to the same payment method. Card refunds typically appear within 5 to 10 business days, again depending on your bank.

Payment failures are common on international orders, and they are almost never a problem with your card. The three most frequent causes:

1. Your bank flagged the transaction

International purchases from a new merchant often trigger an automatic fraud block. Call the number on the back of your card and ask them to approve the merchant, then try again.

2. The billing address did not match

The name and address must match what your card issuer holds. A missing apartment number, a nickname instead of a legal name, or an old postcode is enough to fail the check.

3. The order was declined by our fraud screening

We screen international orders, and a first-time order to a new address is sometimes held. We are not accusing you — we are protecting both of us. Email us and we will usually clear it in one message.

Other things worth trying

• Use a different card or a wallet such as PayPal, which often passes where a card does not
• Check that your card is enabled for international and online purchases
• If you were charged twice, do not panic — one of the two is almost certainly a released authorisation

If you were genuinely charged and no order exists, email support@playpulserc.com with the date, the amount and the last four digits. We will investigate with our processor and reply within 24 hours.

Our store runs on Shopify, and our hosted checkout is PCI DSS Level 1 compliant. That certification belongs to the platform and to the payment processor that handle your card data — it is not a certification of our company, and we will not claim otherwise.

What that means in practice:

• Your full card number is entered on the payment processor's systems, not ours. We only ever see the card type, the last four digits and the result of the transaction.
• We do not store, log or have access to your card security code.
• All traffic to this site is encrypted in transit using TLS.
• Our admin accounts use two-factor authentication, and access to order data is limited to the people who need it.

How to tell a real message from a fake one

We will never ask you for any of the following, by email, chat, phone or social media:

• your full card number
• your card security code (CVV)
• your password
• a one-time code or verification link

If you receive a message asking for any of those and it claims to be from PlayPulseRC, it is not from us. Do not reply to it, do not click its links, and forward it to support@playpulserc.com so we can warn other customers.

We will also never ask you to pay by bank transfer, gift card, cryptocurrency or any other method that removes your ability to dispute the charge. We do not accept those methods.