Customs, duties and import taxes
Duties and import taxes are included in the price you pay. Nothing is owed when your parcel arrives.
Because our parcels ship from China, every order is a commercial import into the United States. That normally means a customs bill — and, all too often, a surprise one. It does not here. We clear your parcel under a delivered-duty-paid arrangement, so the amount you pay at checkout is the amount you pay in total.
- Included: US import duty, US import taxes and the carrier's clearance fee
- Settled by: us, before your parcel is handed to the US delivery carrier
- At your door: nothing to pay
- If a carrier still asks you to pay: don't — email us and we will resolve it
What's included in the price you pay
- US import duty
- US import taxes
- The carrier's customs clearance or disbursement fee
- The US leg of delivery
There is no separate customs line at checkout, and there is nothing to settle when the parcel reaches you. The price you see is the final price.
How we clear your parcel
Every parcel we ship is a commercial import, so it has to be declared and the duty has to be paid before it can be delivered. We do both: the shipment is cleared through US Customs, and the duty, the import tax and the carrier's clearance fee are settled by us before the parcel is handed to the US delivery carrier.
By the time it reaches your address it is already cleared. The driver has nothing to collect.
Why we do it this way
A bill you were not expecting is the fastest way to turn a good product into a bad experience. On a small order, a customs charge can be a large share of what you paid — and it always arrives at the worst possible moment: at the door, with the driver waiting.
We would rather carry that uncertainty ourselves than pass it on to you.
What we will not do
We are legally required to declare the actual purchase price of the items on the commercial invoice and the shipping label.
We cannot under-declare the value, and we cannot mark the parcel as a "gift", even on request. We also do not split a single order into several smaller parcels in order to reduce the duty, and we do not route parcels through a third country to avoid it.
All three would be customs fraud. It would put your parcel at risk of seizure, and it would put the company out of business — which is not a trade either of us wants to make.
If your parcel is held for inspection
From time to time a parcel is selected for a random customs inspection. This usually adds a few days to delivery, and it does not mean anything is wrong — and because the duty is already settled, there is still nothing for you to pay.
We can supply the commercial invoice and any other shipping documents needed to help the carrier expedite clearance. If you receive a notification asking for more information, reply to it promptly, or email us at support@playpulserc.com with your order number and we will handle it with the carrier.
It should not happen. If it does, do not pay it — email us at support@playpulserc.com with your order number and we will resolve it with the carrier. You will not be left out of pocket for something that is already included in your price.
Two safeguards while you wait:
- Check the tracking number against the carrier's own website before you pay anything. Customs-themed text messages are a common scam, and we will never ask you to pay a customs charge through a link.
- If you are unsure whether a message is genuine, send it to us first. We would rather answer a question than see you lose money to a scammer.
This page explains how customs and import taxes work for parcels shipped from China, and what is included in the price you pay. It does not change, limit or replace any right you have under applicable law.
Still have a question?
Write to us and a person will read it — we reply within 24 hours.
Who we are
- Registered name
- PlayPulse RC Technology LLC
- Registered in
- Wyoming, United States
- Registered address
- 30 N Gould St Ste R, Sheridan, WY 82801
- Customer support
- support@playpulserc.com
- Reply time
- 24 hours (Mon–Fri)
- Support hours
- UTC+8 (China time)
- Website
- www.playpulserc.com
About this address: 30 N Gould St Ste R, Sheridan, WY 82801 is the address of our registered agent (Registered Agents Inc.). It is where legal documents are served on the company. It is not a staffed office, it cannot receive returns or packages, and we do not host visitors there.