Privacy policy

Privacy policy

This policy explains, in plain language, what personal information PlayPulse RC Technology LLC collects when you use www.playpulserc.com, why we collect it, who we share it with, how long we keep it, and how you can make us delete it or stop sharing it.

1. What we collect, and why

Order and account information — your name, email address, shipping address, what you ordered, the order value, and a phone number if you choose to give us one. We cannot fulfil an order without it.

Payment information — the payment method type, the last four digits of the card, the billing postcode, and the result of the transaction. We never receive or store your full card number.

Support and warranty files — the messages you send us, and any photos or videos that come with them.

Device and usage data — pages viewed, the device and browser you used, an approximate location derived from your IP address, and how you arrived at the site. This is collected through cookies and similar technologies.

We do not ask for, and do not want, sensitive categories such as health data, precise geolocation, racial or ethnic origin, or biometric data.

2. How we use your information

- To take payment, confirm your order, and send you order and shipping updates.
- To pack, ship and deliver your order — this includes passing your name, address and phone number to the carrier.
- To answer your questions, and to handle returns, refunds and warranty claims.
- To detect and prevent fraud, and to keep the store secure.
- To understand how the store is used, so that we can improve it.
- To send marketing emails or SMS, but only if you have opted in. You can opt out at any time.

3. Who we share your information with

We do not sell your personal information for money, and we have not done so in the past 12 months. We do share limited information with these categories of companies:

- Payment processing — our payment processor receives your payment details and order value, to take payment and to screen for fraud.
- Shipping and delivery — our fulfilment partner and the carrier receive your name, address, phone number and order contents.
- Our suppliers and factories in China, where a parcel ships from their hub.
- Analytics and advertising partners, as described in section 4.
- Professional advisers, and authorities where the law requires it.

4. Advertising and analytics

We use analytics and advertising tools that receive device and usage data and may set cookies or pixels on your device. They help us measure how the store performs and show our models to people who have already shown an interest in RC products. The data involved is device and usage data — not your payment details.

You can stop this sharing in one step: see "Your privacy choices" below.

5. Cookies

We use four kinds of cookies:

- Strictly necessary — the cart, login and checkout. These cannot be switched off; the store does not work without them.
- Performance and analytics — counting visits and understanding how the store is used.
- Advertising — measuring campaigns, and limiting how often you see the same ad.
- Preferences — remembering choices such as currency.

You can block or delete cookies in your browser, and you can use our opt-out page to stop the advertising and analytics sharing. We honour Global Privacy Control (GPC) browser signals.

6. How long we keep your information

Order and tax records: 7 years after the order, because US tax and customs rules require it. Support conversations: 3 years after the last message. Return, warranty and chargeback files: 3 years after the claim is closed. Marketing subscriptions: until you unsubscribe.

7. Where your information goes

Our company is registered in Wyoming, United States, and our store data is processed in the United States. Because our parcels ship from China, your name, shipping address, phone number and order contents are transferred to our fulfilment partner and suppliers in China, under contract and only to ship your order.

8. Your rights

You can ask us to:

- tell you what we hold about you, and give you a copy;
- correct information that is wrong or incomplete;
- delete information we no longer need;
- stop sharing your information for advertising, or stop marketing messages.

Email privacy@playpulserc.com with the subject line "Privacy request", or use the opt-out page. We respond within 45 days. You may use an authorised agent, and we may ask for two or three pieces of information to confirm we are dealing with the right person.

9. Your privacy choices

To stop us sharing your information for personalised advertising, use:

Do Not Sell or Share My Personal Information — https://www.playpulserc.com/pages/data-sharing-opt-out

10. How we protect your information

We do not store your card number: payment details go directly to our payment processor, and we only ever see the last four digits and the result of the transaction. Card payments are processed by Shopify's payment gateway, whose card processing is certified to PCI DSS Level 1 — that certification belongs to Shopify, not to us. Our site is served over TLS, so the information you send us is encrypted in transit, and access to customer data is limited to the people who need it.

11. Children and teenagers

This store is intended for adults. It is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you are under 13, please use this store only with a parent or guardian. If you are 13 to 17, please use it with a parent or guardian's involvement.

12. Changes to this policy

When we change this policy, we post the new version here and update the date shown at the top of the page. If a change is significant — for example a new category of company we share information with — we tell customers with an account by email before it takes effect.

Questions about privacy: privacy@playpulserc.com. Other questions: support@playpulserc.com — we reply within 24 hours on business days.