Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1.Shipping & Tracking
- Shipping Time: Shipped within 1-3 business days after payment (delayed on weekends/holidays).
- Tracking: Get tracking number via email; check real-time status in "Track Your Order".
2.Scene & Beginner-Friendliness
- Scene Fit: Off-road RC for grass/gravel; racing RC for playgrounds/parking lots; mini RC for indoor desks/living rooms.
- Beginner Ease: Basic models (10 mins to master); professional models (read manual + 1-2 practices first).
3.Return & Exchange
- Time Limit: Apply within 15 days of receipt (product undamaged, accessories complete).
- Process: Contact CS with "order number + issue photos/videos"; we cover round-trip shipping for quality issues.
4.Warranty Service
- Period: 6-month official warranty (starts from receipt date).
- Coverage: Covers non-human faults (motor/remote issues, battery bulge); excludes drops/water damage/lost parts.
5. Battery Life & Charging
- Battery Life: Marked on product page (e.g., 20-30 mins); affected by operation (high-speed uses more power).
- Charging Tips: Use original charger; disconnect after full charge; charge new battery 12hrs for first 3 times.
6. Payment & Order Modification
- Payment Methods: Credit cards (Visa/MasterCard), PayPal, Alipay, Apple Pay, Google Pay (encrypted for security)
- Modification: Change address/phone via CS within 1hr of payment; no changes after 1hr or shipment.